Returns, Exchanges & Satisfaction Guarantee

At Trusted Trail Canine Wellness, we believe in the products we create and the mission we serve. If you're not completely satisfied with your purchase, we're committed to making it right.

100% Satisfaction Guarantee

We want you and your dog to feel confident trying Trusted Trail products.

If you're not satisfied with your purchase for any reason, contact us within 10 days of delivery and our team will work with you to find a solution. Depending on the situation, we may offer a replacement product, store credit, or another resolution at our discretion.

Our Satisfaction Guarantee is designed to ensure every customer has a positive experience while protecting against misuse of the program. Trusted Trail Canine Wellness reserves the right to limit or deny claims in cases of suspected abuse, excessive return activity, or fraudulent requests.

Opened Products

Products that have been opened may be eligible for store credit or replacement under our 100% Satisfaction Guarantee when reported within 10 days of delivery.

Store credit will be issued electronically and may be applied toward any future purchase on our website.

Unopened Products

Products that remain sealed, unused, and in their original condition may be returned within 30 days of purchase for a full refund to the original method of payment.

Products returned outside the 30-day return window are not eligible for refund consideration.

Items Not Eligible for Return

The following purchases are considered final sale and are not eligible for return or refund:

• Gift Cards
• Promotional or Complimentary Items
• Clearance Items
• Discontinued Product

Refund Processing

Once your return is received and reviewed, you will receive an email confirming the status of your refund request.

Approved refunds will be issued to the original payment method used during checkout. Depending on your financial institution, processing times may vary and may take several business days to appear on your account.

Waiting on a Refund?

If your refund has been approved but has not yet appeared:

• Check your bank account activity
• Contact your credit card provider
• Reach out to your financial institution regarding pending transactions

If you still need assistance, please contact our support team.

Sale & Promotional Purchases

Products purchased during clearance events, special promotions, or discounted sales are not eligible for refunds.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and photos of the product.

We will review the issue and work quickly to provide a replacement or appropriate resolution.

Return Shipping

For approved returns within the United States, a prepaid return shipping label may be provided by our customer support team.

At this time, prepaid return labels are not available for international returns.

Need Assistance?

Questions about an order, return, exchange, or shipping status?

support@trustedtrailcanine.com

Thank you for supporting Trusted Trail Canine Wellness.

Every purchase helps support First Responders, Active Military, Veterans, Working K9s, and the families who stand beside them.

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